Refund policy

RETURN & REFUND POLICY

Because SPNKY™ products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer ordering errors.

Please review the product description and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue so we can review your claim.

If the claim is approved, we will arrange an appropriate replacement or resolution at no additional cost to you.

ORDER CHANGES & CANCELLATIONS

Orders enter production shortly after they are placed. Changes or cancellations are not guaranteed once production has begun. If you need to request a change, contact us as soon as possible.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact us so we can investigate with the shipping carrier or fulfillment partner.

REFUNDS

When a refund is approved and required, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

For questions regarding an order, please contact us through the contact information provided on our website.