Shipping policy
SHIPPING POLICY
SPNKY™ products are produced and fulfilled with care. Some products are made to order, so please allow time for both production and shipping.
ORDER PROCESSING
Orders may require production and processing before shipment. Processing times can vary depending on the product, order volume, availability, and fulfillment requirements.
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
SHIPPING RATES
Shipping rates are calculated based on the destination, package weight, and applicable shipping method. The final shipping charge will be displayed at checkout before payment.
INTERNATIONAL SHIPPING
SPNKY™ ships to eligible international destinations shown during checkout.
International delivery times vary by destination and carrier. Customs processing may also affect delivery times.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless specifically stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
DELIVERY TIMES
Any delivery timeframe displayed or communicated is an estimate and is not guaranteed. Delays may occur due to carrier operations, customs, weather, peak periods, or other circumstances outside our reasonable control.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, contact us as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the address can be changed.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
LOST OR DELAYED PACKAGES
If your tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us through the contact information provided on our website. We will review the shipment and, where appropriate, work with our fulfillment partner or carrier to investigate.
MULTIPLE PACKAGES
Orders containing multiple products may occasionally be fulfilled or shipped separately. If this happens, you may receive more than one package or tracking number.
QUESTIONS
For questions regarding shipping or an existing order, please contact us through the contact information provided on our website and include your order number.